Shipping Policy

Shipping Policy

From Our Studio to Your Kitchen

At Novalorocosh, we understand that the anticipation of receiving a new piece for your home is part of the experience. We don’t just "ship" products; we carefully prepare each artisanal piece to ensure it arrives at your doorstep in the same pristine condition it left our hands.

1. Curated Handling & Processing

Precision takes time. Our team in California meticulously inspects and hand-packs every order.

  • Standard Processing: Please allow 1–3 business days for us to prepare your selection.

  • Peak Seasons: During holiday periods or exclusive collection launches, processing may take up to 5 business days. We appreciate your patience as we ensure every detail is perfect.

2. Premium Packaging Standards

Because our collections feature delicate borosilicate glass and natural acacia wood, we utilize custom-engineered, eco-friendly protective packaging. Our goal is a "Zero-Damage" journey. If your package arrives appearing compromised, please refer to our Refund Policy for immediate assistance.

3. Global Transit & Shipping Rates

We partner with premium carriers (UPS, FedEx, and DHL) to provide reliable, trackable transit.

  • Domestic (USA): Standard shipping typically arrives within 3–7 business days.

  • International: We ship to over 50 countries. Delivery timelines vary by destination (typically 7–14 business days).

  • Shipping Fees: Calculated at checkout based on your location and the weight of your curated selection.

4. Transparent Tracking

Once your order begins its journey, a Shipping Confirmation Email will be sent to you, featuring a dedicated tracking link. You can follow your package from our Westlake Village studio to your home in real-time.

5. Customs, Duties & Taxes

For our international community: Please note that Novalorocosh is not responsible for any customs fees, duties, or import taxes applied by your country. These charges are the responsibility of the recipient and are typically collected at the time of delivery.

6. Address Integrity

To ensure your treasures reach you, please verify your shipping address at checkout. Novalorocosh cannot be held responsible for orders delivered to an incorrect address provided by the customer.

Assistance with Your Journey

If your package is taking an unexpected detour or you have specific delivery requirements, our concierge team is standing by: