FAQ
FAQ
Q: Why does the grain of my acacia wood lid look different from the product photos?
A: This is precisely where the charm of Novalorocosh lies. We insist on using natural acacia wood, where every tree’s growth environment, age, and exposure to sunlight are unique. The lid in your hand possesses its own one-of-a-kind ring patterns—it is nature's "fingerprint" left in your kitchen, not an industrial replica from a mass-production line.
Q: Is borosilicate glass truly safer than regular glass?
A: Absolutely. Often used in laboratory equipment, borosilicate glass is renowned for its superior thermal shock resistance. This means it remains structurally stable even when moving between temperature extremes. Furthermore, it is 100% lead-free and non-toxic, providing the purest possible environment for your ingredients.
Q: Can the wooden components be cleaned in the dishwasher?
A: To preserve the natural oils and longevity of the wood, we recommend wiping the hand-polished wooden parts with a damp cloth or hand-washing them in warm water, followed by immediate drying. The high heat and intense water pressure of a dishwasher can cause natural wood to crack or lose its signature luster.
On Your Order & Delivery
Q: How long will it take for my order to depart from the California studio?
A: Exceptional items deserve patient preparation. Our team performs a manual quality inspection and reinforces the anti-shock packaging for every piece within 1–3 business days. Once the journey begins, you will receive a Shipping Confirmation Email with a real-time tracking link.
Q: What should I do if a glass item arrives damaged?
A: While we utilize custom-engineered, "Zero-Damage" standard packaging, accidents can occasionally happen during long-distance transit. Please take photos of the item within 48 hours of receipt and send them to service@novalorocosh.com. Our concierge team will prioritize a replacement for you at no additional cost.
On Gifting & Experience
Q: Is Novalorocosh packaging suitable for direct gifting?
A: Indubitably. We understand that exquisite kitchenware often carries your best wishes for others. Therefore, all our products arrive in our signature high-texture branded gift boxes. The design is minimalist yet stately, making it a sophisticated housewarming or holiday gift right out of the shipping carton.
Q: Do you offer bulk purchasing or collaborations for interior design projects?
A: We warmly welcome partnerships with interior designers and corporate partners who share our aesthetic values. If you require curated sets for showroom staging or bespoke corporate gifting, please reach out to our partnership team at partners@novalorocosh.com.